This privacy notice discloses the privacy practices for fantabulousbacks.com. This privacy notice applies solely to information collected by this website. It will notify you of the following:
Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site. We only have access to/collect information that you voluntarily give us via email or other direct contacts from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
Your Access to and Control Over Information
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
We take precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
Fantabulous Backs has only one goal-your satisfaction!
We want to do everything we can to make sure that you’re perfectly delighted with every fabric you purchase, every person you speak with and every experience you have with us.
If you are not completely satisfied with your purchase, simply return your package in its original, unused and uncut condition within 90 days from receipt of purchase for a refund, account credit or exchange.
We believe that ordering fabric should be just as much fun as quilting itself. If we ever fall short of our goal, please tell us. We value your friendship and trust above all.
To return an item:
Please include your packing slip (or a copy) with the order number
Circle the item (s) you are returning
Remember to pack it securely
Return shipping charges will apply
Returns should be directed at Fantabulous Backs, 38143 Hwy 79 Warner Springs, CA 92086. Please let us know that the package will be coming.
Once we receive items back in the warehouse, if you paid by credit card, your account will be credited approx. 2 weeks after we receive the package. For orders paid by check or gift certificate, all refunds will be in the form of a credit on your account. Upon request, refunds over $20.00 may be issued a refund check. Please let us know if we can be of further assistance.